Help & Support

Answers to your questions about Domains, Code, and Design.

Domain Investing
How do I purchase a premium domain?

Simply click the "Buy Now" or "Make Offer" button on the domain page. We will guide you through the secure payment process via Escrow.com or your preferred method.

How long does the transfer take?

Most transfers are completed within 24-48 hours. Once payment is secured, we provide the Auth Code (EPP) so you can transfer the domain to your own registrar immediately.

Are the prices negotiable?

Some domains have fixed prices, while others are open to offers. If you see a "Make Offer" button, feel free to submit your best price for consideration.

Is the transaction secure?

Absolutely. We primarily use Escrow.com for high-value domains. This ensures we don't get paid until you have successfully received the domain ownership.

Source Code & Apps
What do I get with a purchase?

You receive the full, unencrypted source code (zip file), documentation on how to set it up, and any necessary assets included in the project.

Can I resell the code?

It depends on the license. A Regular License is for one personal or client project. An Extended License allows you to resell the end product (SaaS). You cannot resell the source code itself.

Do you offer installation support?

Yes! We offer free basic installation guidance. For complete setup on your server or custom modifications, we offer paid support packages.

How is it delivered?

Delivery is instant. After payment confirmation, you will receive a secure download link via email immediately.

Graphic Design
What file formats are included?

Our design assets typically include editable source files like .PSD (Photoshop), .AI (Illustrator), .FIG (Figma), along with high-resolution PNGs and JPGs.

Can I use these for client work?

Yes! Our Commercial License allows you to use the assets in an unlimited number of personal and commercial projects for yourself or your clients.

Do you offer custom logo design?

Yes, we have a dedicated design team. If you need a unique logo or full brand identity package, please contact us for a custom quote.

Are the fonts included?

We use free Google Fonts or commercially free fonts in our templates. We provide links to download them in the documentation.

Payments
What payment methods are accepted?

We accept International Wire Transfer, Payoneer, Skrill, and WebMoney. For clients in Bangladesh, we accept Bank Transfer, bKash, and Nagad.

Do you offer refunds?

For Domains: Refunds are possible only before the transfer begins.
For Digital Files: Refunds are generally not offered due to the nature of digital goods, unless the file is corrupt.

Still have questions?

Can't find the answer you're looking for? Please chat to our friendly team.

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